| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004289742 | Incident Date: Jul, 12 2004 |
| Consumer's City: DENMARK | Consumer's State: WI |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: WINDSTAR | Model Year: 1995 |
| Vehicle Involved in a Crash: No | Component's Description: Suspension:front:springs:coil springs |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2FMDA5141SB | Date added to File: May, 25 2021 |
| Date Complaint Received: Jul, 18 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Apr, 04 2001 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: We were driving our 1995 ford windstar when the right front coil spring broke and slashed the inside of the tire which caused it to deflate immediately to the rim. we were lucky to be able to stop and avoid an accident and no one was hurt. we pulled the tire off and put on the "donut". the coil spring was broke and jutting out like a knife. we took the vehicle to our auto mechanic who replaced the broken coil spring as well as the other one (since it was rusted and compressed). he also had to replace the struts and bearings since when the coil spring broke something flew up and hit the boot where the bearings are located. that was on 7/13. someone told us to look on the internet to see if there was a recall on the broken coil springs. we saw that there is a nhtsa campaign id number 01i007000 referencing coil springs breaking and tires deflating on 1995 ford windstars. it also states that ford is extending the warranty for front coil spring replacement to a total of 10 years of service from the warranty start date, with unlimited mileage. it says that this coverage is automatically transferred to subsequent owners at no charge and if either front coil spring fractures during the coverage period noted, the dealer will replace both springs at no charge to the owner. i called the phone number listed for ford...866-436-7332...and they said they didn't have a recall. i'm wondering if my particular 1995 ford windstar was made at a different manufacturing facility and that is why they didn't see anything covering the vehicle. either way...the same type of failure and damage happened to my vehicle and i am a very careful driver...i baby my vehicles. this failure and damage is not acceptable to me and ford should cover my vehicle. we went to our auto mechanic, not a ford dealership since we are second owners, we didn't know what ford dealership to go to. thank you. |
