Consumer Complaint Detail

BMW / 7 SERIES / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004290140 Incident Date: Jul, 22 2004
Consumer's City: ORLANDO Consumer's State: FL
Vehicle Transmission Type: AUTO Manufacturers Name: BMW of North America, LLC
Model Name: 7 SERIES Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission:control module (tcm, pcm)
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: WBAGN63554D Date added to File: May, 25 2021
Date Complaint Received: Jul, 22 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jun, 30 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I purchased a 2004 bmw 745li on july 1, 2004. a week later, i was called and told of this recall. i'm now told that it will take a month to even get a part for this car. i feel that bmw knew of this defect prior top delivering me this car and therefore, sold me a defective product. i would like to know, eif your records reflect when bmw knew of this defect.i also do not feel that a month is not a sufficinet time to replace this one part. when i called bmw, they told me that the cars registered in germany will be repaired first. this is wrong, we should get better treatment from bmw as we represent their largest market segment. is there any provision under our laws that would make them have to either give us preferential treatment or at least equal treatment in effectuating these repairs? i personally would like to have them either more quickly repair my vehicle, or repalce it, or release me from the lease contract. they don't seem to want to do anything other than tell me they're sorry. meanwhile, i'm paying $1,4000 per rmonth (already made 2 payments) and haven't even been able to put 800 miles on the car. perhaps you can help.*ak