Consumer Complaint Detail

DODGE / DURANGO / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004290250 Incident Date: Jan, 23 2004
Consumer's City: MCCONNELLS Consumer's State: SC
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: DURANGO Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Suspension:front:control arm:upper ball joint
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1B4HR48N82F Date added to File: May, 25 2021
Date Complaint Received: Jul, 24 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jun, 07 2002
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Upper ball joints checked, found over .500 vertical travel in both, retained defective parts. milage at time of repair was 80,000. due to lack of replacement ball joints, both upper control arm assemblies were replaced at a cost of over $1000, paid by me. repair date was 1-24-2004. the defective parts were replaced with exactly the same unit. current milage on my vehicle is approx 106,000. i will need to replace the ball jpint assemblies for a second time within the next 12 months. when is nhtsa going to force chrysler to recall this dangerously defective vehicle and repair them with redesigned ball joints?*ak