| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004290378 | Incident Date: Jun, 25 2004 |
| Consumer's City: BUTLER | Consumer's State: PA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: General Motors, LLC |
| Model Name: VENTURE | Model Year: 1998 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:cooling system |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1GNDX03E5WD | Date added to File: May, 25 2021 |
| Date Complaint Received: Jul, 25 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jun, 29 1998 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: My family and i were on vacation driving from butler, pa to cape canaveral, florida. i was driving on i-95 near savannah, ga on june 26th when i noticed my temperture gauge was moving up and down. car never boiled over or loss any anti-freeze. i stopped at a pep boys repair shop at which time they advised me that my thermostat needed replacement. it appeared the dex-cool antifreeze that gm requires to be used turns into a sludge at high temperatures. entire cooling system was sludged up by the dex-cool. after installing new thermostat and anit-freeze engine was idling rough. car was taken to chevrolet dealer nearby - chevrolet dealer said engine needed replacement. - anti-freeze was entering cylinders #1 and #2. chevrolet dealer charged over $6,000. i feel chevrolet dealer overcharged as i was traveling from out of state - my local chevrolet dealer quoted $3,700 for same work. my local mechanic advised me it's common knowledge that dex-cool is a defective product that has ruined many engines, radiators, heater cores and thermostats - gm refuses to acknowledge the problem while the damage continues. my vehicle was purchased new by me - garage kept - well maintained - 112,000 miles at time of failure. *ak |
