Consumer Complaint Detail

FORD / TAURUS / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004290427 Incident Date: May, 13 2004
Consumer's City: SAGINAW Consumer's State: MI
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: TAURUS Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Suspension:front:springs:coil springs
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FAFP52U5WG Date added to File: May, 25 2021
Date Complaint Received: Jul, 26 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: While driving home from the airport on may 14, 2004, my 1998 ford taurus experienced a broken front driver side coil spring. i was traveling approximately 40 mph at the time. the front end of the vehicle dropped down so that the front tire was rubbing on the body of the car (generating tire smoke). i immediately pulled over to the side of the road to survey the damage. it was evident that if i drove the car any farther even more damage would occur. unfortunately, this breakdown occurred in a local prison area where posted signs warn people not to pick up hitch hikers. this made it challenging for me to find someone who would let me use their phone to call a tow truck. i had the car towed to a local garage to get it back roadworthy. to make that happen, i had to purchase 2 new coil springs, 2 new front struts, a new strut mount, 2 new front sway bar links, and a front end alignment. it then took me a few days to feel comfortable driving on any road surface that had bumps on it. in july i became aware of the recall activity associated with 1999-2001 taurus and sable sedans for coil spring breakage. i contacted ford and was informed that this recall did not apply to 1998 models. it appears there may be an issue with 1998 vehicles also. hopefully, more people will utilize this site to document additional incidents to re-open an investigation. *ak