| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004292848 | Incident Date: Jul, 18 2004 |
| Consumer's City: GIRARD | Consumer's State: OH |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: CONTOUR | Model Year: 1998 |
| Vehicle Involved in a Crash: No | Component's Description: Suspension:front:springs:coil springs |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FAFP6632WK | Date added to File: May, 25 2021 |
| Date Complaint Received: Aug, 10 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jun, 06 2000 |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I own a 1998 ford contour covered by recalls 01s23-01m08 pertaining to front spring fracture and extending warranty to cover 10 years or 150,000 miles. the vehicle falls under the time and mileage requirements. i took the car to fred martin ford for noise in front end and they told me the problem was a broken spring. they failed to tell me that the parts were covered under the ford recall and instead told me the repair would cost me over $500.00. after waiting a week and being told there were no springs available for my model anywhere in the country, i started to investigate on my own and found out about the recall and also that there are over 460 vehicles waiting for these parts in the united states. i was told that it could be over a month before the springs are available. apparently, there is a dispute between ford and its spring supplier. ford customer assistance was no help and i am still waiting for the ford zone manager to get back to me. the dealership would not supply a loaner or rental vehicle while i am waiting for the parts. i have since pulled the vehicle out of fred martin ford, 4701 mahoning ave. youngstown, ohio 44515, and taken it to another dealer. i feel that ford is not living up to the terms of recall 01s23-01m08 and not repairing my vehicle promptly and free of charge. *jb |
