Consumer Complaint Detail

MERCURY / SABLE / 2000

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004293170 Incident Date: Aug, 08 2004
Consumer's City: ENOLA Consumer's State: PA
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: SABLE Model Year: 2000
Vehicle Involved in a Crash: No Component's Description: Suspension:front:springs:coil springs
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1MEFM55S3YA Date added to File: May, 25 2021
Date Complaint Received: Aug, 13 2004 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: Mar, 19 2000
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I received a notice of recall on my 2000 mercury sable. the recall is for the front coil springs which could potentially fracture and puncture a tire resulting in a crash without warning. this is recall number 04s17. i received the recall notice on 8/9/04. the correction for this defect is to install protective shields on the vehicle to protect the tires. the effective date of the recall is december 2004. ford/mercury indicates that they are unable to correct this defect until december 2004. in the meantime, owners driving these vehicles are risk if a coil spring(s)should fracture and puncture one of the tires while driving at highway speed. this could result in a potentially fatal crash. why is ford/mercury putting it's customers at risk? the nhtsa logo says "people saving people". why is the nhtsa permitting ford/mercury to delay correcting this defect for four months and putting so many lives at risk? the same type of defect occurred in 92-93 mercurys and in my 1992 ford taurus.*ak mr. grub called the vehicle safety hotline dec-13-2004, stating the the dealership is unable to identify when parts will be available. the manufacturer is apologetic, but still unable to address the dealer having no parts as stated on the letter for december 2004. he received the recall letter in august 2004.