| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004293172 | Incident Date: Aug, 07 2004 |
| Consumer's City: SOUTH PASADENA | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Honda (American Honda Motor Co.) |
| Model Name: ACCORD | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Air bags |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1HGCG225X1A | Date added to File: May, 25 2021 |
| Date Complaint Received: Aug, 19 2004 | Complaint Type: LETR |
| Incident Reported To Police: No | Purchase Date: Aug, 23 2001 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: While driving my husband noticed that the srs light turned on. we pulled over and restarted the car but the light stayed on. not knowing what the srs light indicated i was concerned. so i looked it up on the owners manual the consumer was informed that the cause was due to a tissue box being stuffed under the seat, which had cut the wiring system to the air bag. the manual advised that if the light was on there may be something wrong with the srs system (air bag) and to have a honda dealer check it out. i took it into pasadena honda and explained the problem. the service manager said they would take a look at it and that the car was still under warranty. the service advisor told me that i had stuff under my seat and that i jammed a tissue box under the drivers seat that cut the wiring system to the airbags in my car. i asked him, "to show me the stuff"!. we walked over to the car and all we found was a tissue box. my entire air bag safety system was compromised by a common tissue box. i added that the manufacturer should have had the air bag a system, encased so it does not accidentally become disconnected or cut. i asked, does this mean i don't have airbags now. his answer was that the whole system was down because of the detached wiring. i was so upset and concerned about the safety system failure that when i returned home i immediately called honda corp. to express my concern. a honda customer service operator noted my concern and said an adjuster will call in 3-5 days. on wednesday august 11, 2004 a mr. anthony hill, who represented himself to be the western regional supervisor, called to say that it was not covered under the warranty. i tried to explain what happened but he said, i just want to make this short and get this over with. i would suggest that honda make every effort to secure and/or encase the wiring for the air bag safety system, so that the consumers cannot accidentally disconnect and/or cut their safety system. *ak *sc *jb |
