Consumer Complaint Detail
PONTIAC / BONNEVILLE / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004294892 | Incident Date: Mar, 11 2004 |
| Consumer's City: GLENDALE | Consumer's State: AZ |
| Vehicle Transmission Type: AUTO | Manufacturers Name: General Motors, LLC |
| Model Name: BONNEVILLE | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Visibility:power window devices and controls |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1G2HZ541124 | Date added to File: May, 25 2021 |
| Date Complaint Received: Aug, 19 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Dec, 21 2001 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: 1. this is a failure that has take place over a span of six months. after only using the windows a couple of times the motor or regulator fails. the first failure was in march of 2004, the second in april of 2004 and the most recent was in august of 2004. 2. there has been a failure in the motor or window regulator in all four of our windows. the consequence of the failure is the inability to roll-up the windows. in addition, we are unable to use the vehicle which is a problem when it is the only one that has a car seat. we also feel it is unfare for the consumer to have to keep paying for something pontiac should take care of. 3. our vehicle is under warranty until december; therefore, the dealership fixed the parts that failed. we also contacted pontiac's customer service and they acknowledged there is a design flaw with the window sash and that is causing the failure in the motors and regulators. however, they are not planning on a recall until there are enough complaints filed with nhtsa. this is unacceptable when our warranty is up in december and we have to keep paying to have something fixed that is clearly a desing failure. we fell that nhtsa needs to examine this problem and pressure pontiac to recall the window sashes on their vehicles. especially since they will not take action until they are notified by you.*ak |