Consumer Complaint Detail

SUBARU / IMPREZA / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004295713 Incident Date: Aug, 29 2004
Consumer's City: CARSON CITY Consumer's State: NV
Vehicle Transmission Type: MAN Manufacturers Name: Subaru of America, Inc.
Model Name: IMPREZA Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Power train:manual transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 25 2021
Date Complaint Received: Aug, 30 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Sep, 07 2001
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: 2002 subaru wrx - i took the car in for 30,000 mile service, car was running fine, no complaints. when i got the car back, i noticed that it was difficult to downshift into first gear, and i was sometimes missing the shift - grinding gears. i have never had a problem like this in any car before. the problem is more severe at higher speeds, and is getting progressively worse over the last 5000 miles. i have taken the car back to the dealer twice, the first time they "couldn't see anything wrong", the second time they noted that the "sencros" were going bad. i have just returned from the dealership and talking to the service tech, who claims this is a problem he sees a lot on wrxs, and that "there isn't anything i can do about it"!! the dealership has promised to "look into what we can do", but meanwhile the car is getting less and less functional. i am deeply concerned that the intention of the dealership is to stall till the warranty runs out (i'm getting close) then tell me it's my problem to deal with. i believe this is a safety issue because not being able to shift into first gear has the potential to cause a chain reaction pile-up, as there are stoplights highways on hills near where i live. an incident of stalling due to shifting problems could cause following traffic to badly misjudge the speed of the stalling car in situations where the light has changed and there is slow moving traffic followed by faster traffic (previous light turns sooner, lights not coordinated).*ak