Consumer Complaint Detail
MERCURY / MOUNTAINEER / 2003
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004295761 | Incident Date: Aug, 22 2004 |
| Consumer's City: MARLBOROUGH | Consumer's State: CT |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: MOUNTAINEER | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Structure:body:hatchback/liftgate |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 4M2DU86K33Z | Date added to File: May, 25 2021 |
| Date Complaint Received: Aug, 30 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Aug, 19 2003 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: The rear liftback window on my 2003 mercury mountaineer violently exploded while parked in a parking lot at my son's football scrimmage. at the time of the explosion, around 6:30 p.m., i was sitting in the vehicle with my dogs, and i was parked in the shade with the rear of my car backed up up to a minivan. there was no evidence of foul play - since i was in the vehicle, i was able to quickly survey the area to make sure no one was nearby pulling a prank. the deafening explosion made such a loud noise that i involuntary ducked, and people came running from across the field to find out what had happened. broken glass was scattered all over the inside rear of my vehicle and all over the ground on the outside of my vehicle. had 3rd row passengers been present or had dogs been in their crates in the rear, they would have been badly cut and dazed by the explosion. the force of the explosion actually bent the frame of the liftback, like a suitcase stuffed too full of clothes would bend at the sides. the hydraulic lifters were dangling and askew. this was an extremely frightening, upsetting experience. at present, my car has been in the dealership for a week, and i am still waiting for the ford district manager to assess the situation. i have an extended warranty on the vehicle. the service person at the dealer has cast doubt as to whether ford will consider this a warranty item because they have "never seen a problem like this before". ford has yet to step up and acknowledge an apparent design flaw in the back liftgate and repair my vehicle.*ak |