Consumer Complaint Detail
PONTIAC / GRAND PRIX / 2004
0 Injured
0 Death
Yes Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004297756 | Incident Date: Aug, 30 2004 |
| Consumer's City: PALMDALE | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: General Motors, LLC |
| Model Name: GRAND PRIX | Model Year: 2004 |
| Vehicle Involved in a Crash: No | Component's Description: Steering:hydraulic power assist system |
| Vehicle Involved in a Fire: Yes | Persons Injured: 0 |
| Vehicle's VIN#: 2G2WR544941 | Date added to File: May, 25 2021 |
| Date Complaint Received: Sep, 06 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Oct, 23 2003 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I purchased a 2004 pontiac grand prix gtp comp g from rydell automotive (van nuys, ca) on october 24, 2004. in may 2004 the power steering hose had to be replaced due to a fluid leak. august 23, 2004 i had the 30,000 mile service performed (i have a long commute), and that included a service of the power steering system. august 31, 2004 while making a three point turn in a parking lot, i heard a loud pop and lost the ability to control the steering of the vehicle. white smoke poured out from under the hood and filled the passenger compartment (the a/c was on). i turned off the car and opened the hood to see the engine on fire. the fire was extinguished by several large bottles of water and the assistance of a passerby. the car was towed to the rydell dealer in san fernando where it remains un-repaired. the gm factory representative who inspected the vehicle said i should submit a claim with my insurance, even though i am clearly within the warranty period. currently negotiating with the dealership directly and i am requesting a replacement vehicle since i feel the problem could recur. *ak |