| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004297830 | Incident Date: Aug, 09 2004 |
| Consumer's City: PEARLAND | Consumer's State: TX |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Toyota Motor Corporation |
| Model Name: 4 RUNNER | Model Year: 2004 |
| Vehicle Involved in a Crash: No | Component's Description: Steering:hydraulic power assist system |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: JTEZT17R040 | Date added to File: May, 25 2021 |
| Date Complaint Received: Sep, 07 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Aug, 08 2004 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: This is an e-mail i sent toyota headquarters: i have had my new 2004 4runner limited back to the dealership (ron carter, alvin, tx.) 4 times before i even had 500 miles on the vehicle. the reason is because of steering wheel oscillation/vehicle vibrations between 55 and 70 mph. the dealership re-balanced the wheels and tires that came with the vehicle (dunlap grandtrek at20) twice without any luck. i then had them upgrade the tires (for and additional $420) to michelin tires. this didn't solve the problem either. i then brought vehicle back in one more time the following monday for another attempt to fix the problem. no luck again. all of this took place within 7 days of me taking ownership of the vehicle. every time i took it in for this investigation, the service department told me that the problem was fixed (all 4 times). it was not fixed! i had the technician who balanced the tires (his name was tracy) drive the vehicle and he too noticed the steering wheel oscillation/shimmy. one of the service advisors (her name was kim) also drove the vehicle after a different attempt to solve the problem and noticed the same concern. 9/8/04 i'm still waiting on the toyota regional office to contact me back like they promised to get this problem resolved. i really like this vehicle and would like to get this problem fixed. i'm not sure what to do next (lemon law?). i am writing toyota to see what else can be done to solve this issue that the dealership could not. fyi - the more i drive the vehicle in this condition, the more damage it's doing to my "new" tires as well as premature wear to the steering/suspension components. fyi-still waiting for them to contact me back for resolution.*ak |
