Consumer Complaint Detail

DODGE / DURANGO / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004298016 Incident Date: Mar, 10 2004
Consumer's City: INDUSTRY Consumer's State: TX
Vehicle Transmission Type: Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: DURANGO Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic:foundation components:disc:rotor
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1D4HR38N53F Date added to File: May, 25 2021
Date Complaint Received: Sep, 09 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Sep, 23 2003
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Brakes vibrate/shudder when slowing down at around 40 mph. first serviced at 10130 miles. resurfaced rotors and replaced front pads. service noted there was a tsb for vibration but no recall yet. back to service for same problem at 17619 miles. rear rotors warped and both were cut. third time back for same problem at 21127 miles when i also took my durango in for rear hatch door not locking. they noted the problem with the brakes again but i was instructed to take back to original dealer since they were first to work on the brake problem. i have not made it back to the original dealer for the 3rd time for repair.*ak