Consumer Complaint Detail
BRIDGESTONE / TURANZA EL42 / 9999
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004298141 | Incident Date: Sep, 08 2004 |
| Consumer's City: JACKSONVILLE | Consumer's State: FL |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Bridgestone Americas Tire Operations |
| Model Name: TURANZA EL42 | Model Year: 9999 |
| Vehicle Involved in a Crash: No | Component's Description: Tires |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 19UUA66234A | Date added to File: May, 25 2021 |
| Date Complaint Received: Sep, 11 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jul, 23 2004 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I have a 2004 acura tl with 2000 miles on it. it has been at the dealer twice for 7 total days, trying to correct a vibration between 45 and 60. it is also evident at 75-80. vibration is felt in seat, steering wheel and pedals dealer replaced front tires twice and front rims once. we still experience the vibration frequently. i contacted honda of america. the representative informed me that this was a torque converter problem known for approximatel 4 months. i asked about returning the car and was told i was not going to get my money back. he stated that engineering is looking at modifying engine mounts. i told him that was only masking the problem. he stated all 04 and 05 models have the problem! i was floored they knew it and were still pushing cars out the door and the dealership was blaming the problem on tires. i asked about inherent vibration impact on the life expectancy to the driver train seals and bearings. the honda of america representative became very rude. i got his name and hung up. not what you would expect from honda or a $35k car! the dealership service centerwas appalled that honda america stated there was widespread problems with the torque converter, stated they never heard of it and insisted this is a tire issue! it is desheartening to get two different stories. i believe the tire story gives the honda corporate offices some relief of liability by leveraging off of firestone for defects. should the torque converter be openly pursued as the culprit and johnq. public knowing about it, this could be a drive a costly recall funded from the pockets of honda of america! *ak |