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Description of the Complaints:
9-12-04 i brought my 1994 kawasaki ninja zx-9 motorcycle in for a rear tire change and mini tune,to include only spark plug change and oil change,coolant check,to the following dealer/service shop on 8-31-04:cascade motor sports of oregon 20445 cady way, bend or. 97701 ph; 541-389-0088, owner/pres william r. howard.i asked that i be returned my used rear tire, used spark plugs, and a sample of my used engine oil,and a sample of my coolant for inspections after completing the service to my motorcycle. i picked up my motorcycle on 9-1-04.i was told that they did not have the tire, that they did not save any fluids or spark plugs for inspection. i noticed upon starting my bike, that something was wrong. it ran awful. i rode it home that night, and called william r. howard the next day, 9-2-04. we discussed the problems that the motorcycle was having, as well as an overcharge on my bill. he suggested that i bring my motorcycle back to his business for further review the next day, 9-3-04. when i got there, the service manager,rex harris,and the mechanic that worked on my bike,ty koskela,and william r. howard,were waiting for me in the service shop area. they were rude, and defensive, and hostile toward me. i have a witness who will testify they were "stunt riding" my motorcycle away from the dealership and service dept.stunt riding is a term used to describe trick riding,such as high rpm burnouts,front wheel stands,and wheelie's among others. i recovered a valuable piece of evidence from the incident,and i am preparing litigation to recover damages for the repair needed to my motorcycle.what i did not know, was that when i went in for the second time, while my motorcycle was out of my sight,the oil was drained from the engine crankcase.i rode it home like that.the engine could have seized,and i could have been killed. please advise me as to when this claim will be processed, and if i can please be provided a copy for my records. thanks and regards kip thomas du browa. *ak
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