Consumer Complaint Detail

DODGE / DURANGO / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004298315 Incident Date: Sep, 12 2004
Consumer's City: KANSAS CITY Consumer's State: MO
Vehicle Transmission Type: Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: DURANGO Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Suspension:front
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1B8HS58Z92F Date added to File: May, 25 2021
Date Complaint Received: Sep, 13 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 15 2002
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Noise and knocking sound coming from front end while driving, could also feel the knocking thru steering wheel. took vehicle to goodyear to have tires rotated and was told by them that all ball joints were worn and would probably fail soon, possibly causing and accident. called dealer and they said they would replace the parts under warranty (only 28,000 miles on vehicle), but couldn't guarantee that they wouldn't have to be replaced again in 30,000 miles. contacted dodge and found out there was no recall on this problem and "there was not enough evidence of a problem to support a recall at this time", but that is not what i read on the internet.