Consumer Complaint Detail

LEXUS / ES300 / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004298556 Incident Date: Aug, 07 2004
Consumer's City: WHITESTONE Consumer's State: NY
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: ES300 Model Year: 2002
Vehicle Involved in a Crash: Yes Component's Description: Vehicle speed control
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 25 2021
Date Complaint Received: Sep, 16 2004 Complaint Type: IVOQ
Incident Reported To Police: Yes Purchase Date: May, 11 2002
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: In august i went to park my car (2002 es300) in my driveway when all of a sudden it picked up speed, crashing through my brand new fence and side porch. it must be noted that i had my foot on the brake, the car was stopped and all of a sudden it took off on me. my foot never moved off the brake the whole time; the car came to a stop when it hit the porch. the day before i was driving with my mom and as i started to slow the car down b/c i was coming to a stop sign the car all of a sudden picked up speed, but thankfully at that time i had time to press the brakes down harder and stop the car. when i park my car in the driveway it is only a couple of inches from the gate and from the gate it is about 2-3 feet to the porch so there was no way to avoid this accident. when lexus inspected the car they found nothing wrong with the dbw (electronic throttle control). i find this to be a coverup of some sorts b/c i've been driving for years and never had this happen to me before. i know first hand that is is not a driver error it is a manufactor's defect. i know it went into investigations and they are not recalling the cars b/c there was not enough evidence that this really happens. since i've been bringing this issue to light i recently found out that the same thing happened to my husband's friend's wife last year. her car took off on her and went through her garage. this is very dangerous and i do not feel safe driving my car. i feel that lexus is really in a position where they don't have to do anything because the nhtsa deemed there was nothing wrong with the car causing the unintended acceleration. both the dealership and manufacturer did not want to take any responsiblity what so ever for this incident. they were very helpful when i purchased the car but wiped there hands of any problems with the vehicle. *ak