| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004300682 | Incident Date: Aug, 14 2004 |
| Consumer's City: SILVER SPRING | Consumer's State: MD |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: TOWN CAR | Model Year: 2001 |
| Vehicle Involved in a Crash: No | Component's Description: Air bags:side/window |
| Vehicle Involved in a Fire: No | Persons Injured: 1 |
| Vehicle's VIN#: 2FABP74F2KX | Date added to File: May, 25 2021 |
| Date Complaint Received: Sep, 20 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Nov, 04 2003 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: While i was driving our 2001 lincoln town car south on i95 north of baltimore, the left front tire passed over a piece of debris which triggered only the driver's side air bag. fortunately, i didn't loose control. however, i appear to have sustained some "moderate ,permanent" hearing loss in my left ear between 250-1800 hertz. i have been under a doctor's care since the event and have taken 5 hearing tests without any signs of healing of the inner ear. local lincoln dealers indicate that they are not authorized to do the repairs under the warrenty guidelines and refused to fix the air bag/seat even though the car is still under factory warrenty. they directed me to my insurance (geico) .i asked them about having them read out the "black box" hidden analog and pre-even data-they responded that they do not have the software to read this data. independent companies quote $300 to read out the pre-event data in the washington dc area. i have yet to have the repairs done -which are being covered by geico . i am very concerned about a dealer's inability to assure me that the system is not defective after the repair. i am aware of the odi efforts/analysis related to the tendency of this to happen with this model (before ford modified the sensor location and software in later productions) and i would like to discuss odi's approach in evaluating that this car has no know safety defects in spite of the large number of non-side accidents triggering the side air bag.*ak |
