| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004301014 | Incident Date: Sep, 17 2004 |
| Consumer's City: LAKE ARIEL | Consumer's State: PA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: General Motors, LLC |
| Model Name: VUE | Model Year: 2004 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:engine |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 5GZCZ63434S | Date added to File: May, 25 2021 |
| Date Complaint Received: Sep, 27 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Aug, 20 2004 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I purchased a 2004 saturn view, new, august 21, 2004. on september 18, 2004 i drove through water on the road, ankle deep. the engine stopped, and it had to be towed. the car had 2,000 miles on it. the mechanic who was sent by saturn's 800 roadside assistance number looked at the car and said i probably burned out the alternator because it's on the bottom. he said the problem was to be rectified on the 2005 model. when i called the service department on 9/20 the service person (either jacob or brian) i spoke to said that the air intake, near the bottom had sucked road water into the engine and damaged the engine. it was probably because when i drove through the water it created a wave and the wave water was sucked into the air intake. they wouldn't know what was wrong until the engine was taken apart. he also said it would not be covered by the warranty because it is not a manufacturers defect (although i would beg to differ since what manufacturer puts an air intake where road water can be sucked into the engine) and he also said the l300 model also have their air intake at the bottom of the engine. i contacted saturn in tennessee (claim 1-13554677) and an area service manager named marcia told me that after they reviewed my situation they were not willing to do anything for me. what i have is an suv with an air intake that is in a position where every time there's water, i risk damaging my engine , and the last 3 years we've averaged 103 inches of snow each winter). i did ask saturn to get me out of this vehicle as it is not fit for performance as warranted for an suv, but they said no. this vehicle, by explanation from the mechanic and service person, was defectively designed which caused the air intake to suck water into the engine damaging it. i would appreciate your looking into this and hopefully being able to offer me a solution to my having to retain a defectively designed, unreliable vehicle. *ak |
