| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004301638 | Incident Date: Sep, 30 2004 |
| Consumer's City: LAKE MARY | Consumer's State: FL |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Toyota Motor Corporation |
| Model Name: ES300 | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Vehicle speed control:accelerator pedal |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 25 2021 |
| Date Complaint Received: Oct, 05 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jul, 18 2003 |
| Was Original Owner: Yes | Anti-lock Brakes: No |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I have now sent my car in for service twice to lexus of orlando about unexpected surging of the vehicle and vehicle hesitation when the accelerator is pressed. this is an intermittent and dangerous problem, as i do not know when it will occur. when it does occur the upshift is harsh, the downshift delayed as if the transmission is confused about the driver's intention, and there is pronounced hesitation when the accelerator is pressed. this lack of responsiveness leaves both the vehicle and passengers exposed to accident and injury. on my first visit, i was told the vehicle computer would be reset, as the vehicle learns your driving style in the first 30 or so miles, and i must have driven the vehicle harshly. this so called reset did nothing to fix the problem; less than a week later, i narrowly escaped a crash after my car hesitated while crossing an intersection. i promptly returned the vehicle to the dealer for service. upon completion of the second service, which included a drive with the technician, lexus service now says these problems are inherent to the model and they can't fix them. in addition, i am aware that numerous owners frequently complain of hesitation and surging in 2002, 2003, and 2004 models and many complaints (over 100) of the same nature have been filed with the nhtsa. this statement is to issue notice that i am not satisfied, and the problem has not been fixed.*ak |
