Consumer Complaint Detail
VOLKSWAGEN / GOLF / 2000
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004301948 | Incident Date: Sep, 09 2004 |
| Consumer's City: ARLINGTON | Consumer's State: MA |
| Vehicle Transmission Type: MAN | Manufacturers Name: Volkswagen Group of America, Inc. |
| Model Name: GOLF | Model Year: 2000 |
| Vehicle Involved in a Crash: No | Component's Description: Visibility:windshield wiper/washer:linkages |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: WVWGC21J7YW | Date added to File: May, 25 2021 |
| Date Complaint Received: Oct, 10 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jan, 20 2000 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: While driving my 2000 vw golf, with 78000 miles, i squirted my windshield with fluid to clear it, and the wipers, instead of the usual 2-wipe cycle slowed down, struggled and then, without warning, ceased to operate, stopping halfway on the upswing. i was unable to physically move the wiper back to rest position. luckily, it was not raining and i was driving on a city road where i could pull over safely to the curb. i did drive the car home that day, as it was clear, but was unable to use the car for the next few days, as rain threatened, and obviously i could not afford to be driving in even a light rain as the front wipers were non-operational. i had the wipers repaired at minuteman vw, bedford ma, on september 14. they found that the wiper linkage on the passenger side was completely in a bind and were physically unable to move it, while the driver's side moved freely. they replaced the wiper linkage, part # 1j1-955-603-b, at a total cost of $169.64. they found no signs of external influence, and have noted such in writing on my service slip. i am in possession of the old part. i contacted vw customer service, and was told that "vw does not consider wiper operation to be part of the safety operation of the car",and that i was too far out of warranty. i disagree. i feel that the mechanical operation of the wiper is directly contributing to safe operation, and should last the lifetime of the car. had i been driving on the freeway in a rain storm, having the wipers become suddenly inoperative would well have caused a major accident with loss of life or serious injury. *nm |