Consumer Complaint Detail
DODGE / GRAND CARAVAN / 2003
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004304295 | Incident Date: Aug, 06 2004 |
| Consumer's City: CHANDLER | Consumer's State: AZ |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND CARAVAN | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Structure:body:roof and pillars |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 25 2021 |
| Date Complaint Received: Oct, 16 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: As reported by the 3 other complaints regarding the seam tear/separation located on top of the roof within the water channel and stripping. there are total of 4 defects each ranging from 1 to 3 inches in length and 1/8 in width. 3 of the 4 defects sit just outside and parallel to the weather stripping. the defects are not protected at all from the elements and will result in damage or failure to the interior and electrical components over time. a closer look at the tear revealed jaggered edges (tear) suggesting some sort of stress is occurring, whether from the sliding door or everyday use. i will leave that up to the engineers to conduct an investigation of the defect, and since the defect is repeatable (all four areas) an investigation is warranted. the defect itself is located in an obscured location on the van, were most customers would never know to look until it is too late and out of warranty, which results in additional cost to the customer. *jb |