Consumer Complaint Detail

VOLKSWAGEN / PASSAT / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004304880 Incident Date: Oct, 19 2004
Consumer's City: KENSINGTON Consumer's State: MD
Vehicle Transmission Type: MAN Manufacturers Name: Volkswagen Group of America, Inc.
Model Name: PASSAT Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic:antilock/traction control/electronic limited slip
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: WVWMA63B7WE Date added to File: May, 25 2021
Date Complaint Received: Oct, 24 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: May, 28 1998
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Earlier this month (10/2004), the abs brake failure warning (light and sound) on our 1998 vw passat gls started coming on sporadically.*ak on oct. 20, i took the car to wheaton service center, a vw-only independent shop. they hooked the unit up to the diaganostic computer and got no signal. they also got not signal when they tried to access to engine computer, indicating that the abs computer has a short (the engine computer worked fine after they disconnected the abs computer.) i confirmed this diagnosis over the phone with ftizgerald vw in frederick, md. i later tested the braking on a wet road -- there was no abs, although the conventional brakes worked fine. the 1998 car, which we have owned since new, has been scrupulously maintained, as the regional vw factory rep can attest (from a drivetrain warranty repair done 5,000 miles ago). the car now has 69,000 miles on it. the wsc mechanics tell me that they see numerous abs failures in late '90s passats, the web seems to confirm this. the widespread, premature failure of abs systems is a significant safety issue. since the repair costs $2,500, many owners will simply disconnect the abs computer to avoid the annoying lights and sounds, and avoid the expensive fix. having become accostomed to abs, how many will adjust their braking accordingly, especially the need to pump the brakes to avoid skidding?