Consumer Complaint Detail

DODGE / DURANGO / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004305102 Incident Date: Oct, 21 2004
Consumer's City: PLAINFIELD Consumer's State: IL
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: DURANGO Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Suspension
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 25 2021
Date Complaint Received: Oct, 26 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Mar, 31 2004
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: On october 22nd 2004 i took my 2002 dodge durango in for routine service, an oil change, tire rotation etc. it had been riding rougher than normal and i had noticed that the tires were wearing unevenly so i asked them to look it over and see if there was anything wrong. upon examining the vehicle the mechanic found that both upper and lower ball joints needed to be replaced along with the control arm. my vehicle has only 38316 miles and had to put nearly $1000 for something that should not have worn out that quickly. had i not gone in for routine maintenance at that time something far more serious could have happened and to make matters worse i now need to replace my tires.*ak