Consumer Complaint Detail

HONDA / ELEMENT / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004306749 Incident Date: Oct, 26 2004
Consumer's City: SCHAUMBURG Consumer's State: IL
Vehicle Transmission Type: AUTO Manufacturers Name: Honda (American Honda Motor Co.)
Model Name: ELEMENT Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Visibility:windshield
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 5J6YH28614L Date added to File: May, 25 2021
Date Complaint Received: Oct, 27 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: May, 05 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: The other day i was leaving from work, and upon entering my honda element i noticed a 4"-6" crack on the passengers side of the windshield, stretching from just below the wiper blade to approximately 4" up the pillar. upon noticing this i immediately took my car to the dealership where i had purchased the element. the service manager came out and did the "pen test" and the "pen test found a small pit along the crack." the service manager explained to me that this pit was caused from possibly a rock that hit the windshield just on the edge of the weather striping. with this answer seeming a little strange to me i decided to investigate further. in searching the internet i found a large number of people complaining about the same problem. even my coworker had the same problem but he didn't think twice about the honda element, trusting that the service manager was correct he turned it into his insurance. i also came across a class action suit that was filed august. 04, 2004 against honda sitting the same problems. on top of this finding i also noticed that may 6th, 2003 (only several months after the element was on the market for the public) honda issued a service bulletin sitting the same problem in only a select few of the elements. i feel that honda should be backing there product whether it be a design flaw, weak glass, or a rock that damaged my windshield due to un unseen amount of stress. *ak