Consumer Complaint Detail

KIA / SEDONA / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
Yes Fire
Components - Details
NHTSA Complaint Number: 004307200 Incident Date: Sep, 29 2004
Consumer's City: ROUND ROCK Consumer's State: TX
Vehicle Transmission Type: Manufacturers Name: Kia Motors America
Model Name: SEDONA Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Electrical system:wiring
Vehicle Involved in a Fire: Yes Persons Injured: 0
Vehicle's VIN#: KNDUP131536 Date added to File: May, 25 2021
Date Complaint Received: Nov, 04 2004 Complaint Type: IVOQ
Incident Reported To Police: Yes Purchase Date: Sep, 14 2003
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: On september 30, 2004 at approximately 6:00 p.m. my husband and son were scheduled to attend a meeting. as they approached our vehicle parked in the driveway, my husband noticed that the automatic key did not open the vehicle. he tried several times and finally manually unlocked the door. when he opened the door he noticed that the steering column, dash board and driver's door were damaged by fire and melted plastic damaged the carpet. the windows and interior were covered in residue from the smoke. we immediately contacted the kia dealership and reported the incident and had the vehicle towed to southpoint kia where we purchased the vehicle. we received a slow response for getting a replacement vehicle and was told several days later that we would need to cover the rental vehicle until they determined the cause of the fire. i was told to report the claim to my insurance company state farm. state farm determined that the damage was caused by a "right seat switch - electrical problem." as of today, we have not received the status of this claim or the cause of the damage from kia engineers. it appears that they are not honoring their 10 year 100,000 mile warranty. our vehicle was purchased september, 2003. *ak