Consumer Complaint Detail

CHEVROLET / SUBURBAN / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004309319 Incident Date: Nov, 07 2004
Consumer's City: LAKE CHARLES Consumer's State: LA
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: SUBURBAN Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Fuel system, other:delivery
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1GNEC16Z12J Date added to File: May, 25 2021
Date Complaint Received: Nov, 15 2004 Complaint Type: IVOQ
Incident Reported To Police: Yes Purchase Date: Oct, 23 2001
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: (1) the engine stopped while on interstate in construction zone on slight hill, it would not restart. (2) the construction zone on interstate 10 was approximately 3 mile long with very narrow lanes and concrete construction barriers on each side & no shoulders. bumper to bumper traffic and no way to clear the lane or get tow vehicle. (3) a good samaritan towed our vehicle about 2 miles to first point clear traffic. chevy dealer confirmed fuel pump in tank had failed & replaced pump. this was second pump failure. the pump previously failed and was replaced on 30 aug 03. previous failure dealer said keep fuel above 25% & engine would run. the tank was at 44% when engine quit. fuel tank was topped off before pump tested, engine would run but no pump pressure. someone will be killed if more failures occur in heavy traffic areas. the emergency good samaritan tow out of the construction area prevented a serious accident as it was getting dark.*ak