Consumer Complaint Detail

CHEVROLET / SUBURBAN / 2004

Recalls
1 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004309558 Incident Date: Nov, 11 2004
Consumer's City: CARY Consumer's State: NC
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: SUBURBAN Model Year: 2004
Vehicle Involved in a Crash: Yes Component's Description: Service brakes, hydraulic:power assist:hydraulic
Vehicle Involved in a Fire: No Persons Injured: 1
Vehicle's VIN#: 3GNFK16Z74G Date added to File: May, 25 2021
Date Complaint Received: Nov, 18 2004 Complaint Type: IVOQ
Incident Reported To Police: Yes Purchase Date: Aug, 10 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Update to complaint 10098773. brakes failed to stop 2004 suburban during hard stop at under 40 mph. lost power assist and some steering capabilities. felt like the rotors were defective. brake pedel was firm but would not slow. impact @ around 20mph cause over $10,000 damage including a bent frame. i had a davis instruments carchip reader recording several metrics including speed. car was new in august with less than 8,000 miles. i have all the carchip logs for this car from around the time i acquired it. had problems with the dealer from day one due to suspect repairs on an earlier vehicle which had emissions and transmissions problems. dealer conviced me to trade up once they realized that they could not fix the old car after multiple attempts between march and july 2004. 22 year collision free driving record. electrical engineer with 18 years experience in hardware and software including military weapons systems, operating systems, networking and telecommunications. i have never encountered this type of problem with any other car i have owned. called gm 11/18/04. no response yet. mechanic found a service bulletin recall 04v045000 - possible hydro-boost defect which matches the decription i explain. some one needs to get in front of this issue before a more serious accident occurs. i have a 2 year old son who thankfully was not in the car at the time. *ak