Consumer Complaint Detail
FORD / CROWN VICTORIA / 1997
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004309560 | Incident Date: Nov, 16 2004 |
| Consumer's City: LEWES | Consumer's State: DE |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: CROWN VICTORIA | Model Year: 1997 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:cooling system |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2FALP74W8VX | Date added to File: May, 25 2021 |
| Date Complaint Received: Nov, 18 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I was heading home from the grocery store when i got three to four miles of my home when i noticed from my rearview mirror, that there was a heavy mist billowing from behind my car. then i began to smell the coolant fluid soon after. i managed to pull into the next closest grocery to investigate. heavy stem from the coolant billowed up from the middle of my engine which soaked wires and other electrical instruments. i let it cool down for some time before i could add more water and set for home which was only less than a mile away. the next day i got the car to a mechanic so he could investigate to what the problem was. it was the intake manufold which was made of all things...plastic!!! the mechanic contacted and picked up the replacement that was made of metal. he had discovered that he was told that ford co. never sent out recall notices to crown victoria owners about the maifolds cracking. i had to pay over $500 for the part. along with parts and labor costs adding up to over $800. i am apsolutely buggered to put it nicely that they never said anything!!! knowing that there was a problem with the part! they just lost a steady ford customer not just because of my plight, but because other people were left in the dark about this serious problem! and yes! i have the old manifold and photos! *ak |