Consumer Complaint Detail

DODGE / DURANGO / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004309910 Incident Date: Sep, 23 2004
Consumer's City: UPPER MARLBORO Consumer's State: MD
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: DURANGO Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:exhaust system:emission control
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1D4HS38N43F Date added to File: May, 25 2021
Date Complaint Received: Nov, 24 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Mar, 26 2004
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I purchased a used 2003 dodge durango in march 2004 with 21,448 miles from enterprise rent a car. on 9/24/04 i took the vehicle to sheehy dodge in upper marlboro, md for a check engine light problem. the code was p0440, which is for a general evaporation system failure and they replaced the purge solenoid. on 9/30/04 i took the vehicle back to sheehy, as the check engine light came back on. sheehy's advisor contacted me later that day and said the light was not on and there were no trouble codes displayed, (the light was on when i arrived at sheehy that morning). i was told if the light came back on to bring it straight back, which i did again on 10/6/04. this time the same code came up as the first visit, p0440 and they replaced the l.d.p. leak datec pump. then again on 11/8/04 the light came back on again and i took it back to sheehy. this time the code was also for an evaporation leak and they replaced the gas cap. on 11/23/04 the check engine light came on again. i have another appointment scheduled with sheehy on friday, 11/26/04 to find out what the problem is again. during this period, i have driven approximately 500 miles, as my commute to work is only 2 miles. i am at my wits end right now, as this will be my 5th time in two months that this check engine light has come on. i would like to know how many other 2003 dodge durango's are experiencing this same problem and how many more times i can be expected to have to return to dodge service facilities before this problem will be permanently corrected.*ak