Consumer Complaint Detail
FORD / EXPEDITION / 2004
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004312201 | Incident Date: Dec, 04 2004 |
| Consumer's City: EVERETT | Consumer's State: WA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: EXPEDITION | Model Year: 2004 |
| Vehicle Involved in a Crash: No | Component's Description: Vehicle speed control:cruise control |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 25 2021 |
| Date Complaint Received: Dec, 08 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Nov, 01 2004 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: On december 5, 2004, my family and i were driving south on interstate 5 near edmonds, washington. the cruise control motor of our 2004 ford eddie bauer expedition engaged on its own and malfunctioned in such a way as to open up the throttle on the car. we were sent at high speeds through traffic with no way to stop. braking the car, putting the car into neutral or lower gears, nothing worked. we narrowly avoided many collisions which could have resulted in serious injury or death to our family and others on the road that day. my husband is an excellent driver and remained calm. we made our way through traffic to the side of the road where he was able to slam on the emergency brake and turn the key off. all four brakes were billowing smoke. our local dealer has "fixed the problem" but i am compelled to warn other drivers of our difficulties. we have been unable to reach a representative from the ford motor company. i believe they know of this mechanical failure because they changed the cervo motor that controls the cruise control in their 2005 model. we have found other individuals on the internet that had the same near death experience. i hope ford does not wait for someone to die before they ask for a recall. please help me warn other drivers. thank you!*ak |