Consumer Complaint Detail

VOLKSWAGEN / JETTA / 1999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004312721 Incident Date: Dec, 11 2004
Consumer's City: HAW RIVER Consumer's State: NC
Vehicle Transmission Type: MAN Manufacturers Name: Volkswagen Group of America, Inc.
Model Name: JETTA Model Year: 1999
Vehicle Involved in a Crash: No Component's Description: Suspension
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 3VWSF29M7XM Date added to File: May, 25 2021
Date Complaint Received: Dec, 11 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Mar, 27 1999
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Mid-1999 volkswagen introduced the jetta iv series. the coils suspension springs on the 4-cylinder tdi diesel are too tall and too soft, leading to extreme over steer and body roll in curves and extreme intolerance for wind turbulence at highway speeds created by nature, tractor trailers and (even) small cars. this is (nearly) an admitted defect, as volkswagen offers a spring upgrade kit for 4-cylinder jettas in its aftermarket catalog! nestled right there between the custom key fobs and floor mats! furthermore, reviews of the 2005 model reveal a complete overhaul to the suspension system. i have tried to correct the problem with stiffer and wider tires, to no avail. they need to be taken to task on this issue. i am reporting today, as it is only moderately windy and (yet) i have had difficulty maintaining stability at highway speeds. this could be an undetected factor in many incidents.*jb