Consumer Complaint Detail
VOLKSWAGEN / BEETLE / 2001
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004313026 | Incident Date: Dec, 13 2004 |
| Consumer's City: GALIEN | Consumer's State: MI |
| Vehicle Transmission Type: MAN | Manufacturers Name: Volkswagen Group of America, Inc. |
| Model Name: BEETLE | Model Year: 2001 |
| Vehicle Involved in a Crash: No | Component's Description: Exterior lighting:headlights |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 25 2021 |
| Date Complaint Received: Dec, 14 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jan, 15 2001 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Multiple requests to have our 2001 new beetle tdi headlights adjusted properly have not been complied with by gurley-leep vw service department, since the first year of ownership, 2001 when the car was new.*ak specifically: low beam headlights are set far, far too low; i estimate the headlights illuminate about 60 feet in front of the vehicle, limiting travel at night to ~35 mph; this is obviously a safety hazard for two reasons: 1) we can't see hazards soon enough, and 2) our lower speeds present a hazard to other vehicles traveling at higher (normal) speeds. when i ask why the headlights are set too low, i'm told by service department personnel that "they're set to spec". latest, 12/14/04: service department again told us they set the headlights "to spec", but the right light assembly doesn't stay in adjustment, i.e., it "drops", and we need to buy a new assembly at about $330.00. this is a strange situation because the left headlight illuminates the road at the same distance as the right headlight, and the gurley leep service department people did not tell us there was a problem with the left. bottom line: this is apparently either a manufacturing defect or a poorly managed maintenance department; either way it is a safety hazard and must be corrected by vw at no charge. |