Consumer Complaint Detail

DODGE / GRAND CARAVAN / 2001

Components - Details
NHTSA Complaint Number: 004313106	Incident Date: Oct, 29 2004
Consumer's City: SACO	Consumer's State: ME
Vehicle Transmission Type: AUTO	Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: GRAND CARAVAN	Model Year: 2001
Vehicle Involved in a Crash: No	Component's Description: Latches/locks/linkages:doors:latch
Vehicle Involved in a Fire: No	Persons Injured: 0
Vehicle's VIN#: 2B4GT54L31R	Date added to File: May, 25 2021
Date Complaint Received: Dec, 15 2004	Complaint Type: IVOQ
Incident Reported To Police: No	Purchase Date: Mar, 31 2001
Was Original Owner: Yes	Anti-lock Brakes: Yes
Number of Cylinders: 6	Date of Manufacturer: -
Was Vehicle Towed: -	Description of the Complaints: (1) normal usage (2) the passenger sliding door does not latch and remains open. even after closing by hand. a side effect is that it does not open when the close button is pressed. (3) to fix right now - i have to stop the van, get out, and close a couple of times by hand. each time you have to check to make sure it stays closed. now i am paying $320 to have the dealer put in a new latch and electronic switch. the dealer, jolly john, had two of these same failures today! a sevice desk person mentioned he had a similar failure. seems like a common problem. this is not a cold problem, as our van is in a heated garage and it occurs anytime since october.