Consumer Complaint Detail

VOLVO / 850 / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004314345 Incident Date: Nov, 30 2004
Consumer's City: PARK RIDGE Consumer's State: IL
Vehicle Transmission Type: AUTO Manufacturers Name: Volvo Car USA, LLC
Model Name: 850 Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Air bags:frontal:sensor/control module
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: YV1LW5728V2 Date added to File: May, 25 2021
Date Complaint Received: Dec, 20 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jul, 02 1998
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 5 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I was driving to work, 7:30 a.m., clear sunny cold day. traveling 55 mph on i 190 extension near o'hare airport in chgo. the srs light came on my dashboard (which i've never seen before) and an instant later the passenger side airbag exploded out of the dashboard. it ripped apart the dashboard, and cracked the windshield completely across. i pulled over to the right shoulder, turned the car off and quickly got out. the fumes and dust from the airbag were terrible. although drive-able, i had the car towed to the volvo of lisle, il dealer since it seemed to me to be an obvious manufacturer's defect. no crash, no accident, no collision, and a split second warning.*ak the dealer reps have had my car for 3 weeks. the dealer initially said that they could find no reason for the deployment, but wouldn't begin any repair unless i/my insurer paid the bill. i was in touch with volvo of n.a. within 24 hours. they indicated that they would send out an engineer to investigate. to date, i've not gotten a report or an answer on the status of this investigation, my car sits unrepaired at the dealer, and i'm on week 3 with a rental car that i feel they need to pay for as well. i could really use an advocate here---i'm getting a run-around.