Consumer Complaint Detail

MERCURY / SABLE / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004314470 Incident Date: Nov, 18 2004
Consumer's City: ROSEVILLE Consumer's State: CA
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: SABLE Model Year: 1998
Vehicle Involved in a Crash: Yes Component's Description: Service brakes, hydraulic:antilock/traction control/electronic limited slip
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1MEFM50U8WG Date added to File: May, 25 2021
Date Complaint Received: Dec, 22 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Sep, 06 1998
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: In 1998 i purchased a new mercury sable. stopping distance has been inadequate since new. returned to dealer 3 times, checked and stated everything was fine. in panic stops it feels as if only the rear wheels are braking. now, after 95,000 miles i have changed the rear brake pads 3 times and rear rotors once, but the original front pads are still on the car - just now needing replacement. front rotors excellent - no outer ridge. obviously, front brakes are not working effectively - normally front brakes provide about 60& of braking power. on november 19 i rear-ended another car in a chain-reaction panic stop. body damage is now repaired, but i hesitate to put it back in service without determining and repairing the brake problem that has existed since the car was new. i wrote ford about the problem years ago but received no answer. the service manager at the dealership has no record that i ever complained about inadequate braking. car was checked at brakemasters, but they could find nothing wrong. with millions of sables and tauruses built by ford, i can't believe i have the only car with this problem. i wonder how many of these cars have been involved in rear-end collisions with the owners never realizing that they had a braking problem? *ak