Consumer Complaint Detail

DODGE / RAM 2500 / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 004314474 Incident Date: Nov, 30 2004
Consumer's City: IMPERIAL Consumer's State: MO
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: RAM 2500 Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Suspension:front:control arm:lower ball joint
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 3B7KF23622M Date added to File: May, 25 2021
Date Complaint Received: Dec, 22 2004 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: May, 09 2003
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: An excess of 50 thousands of play in the upper and lower ball joints of my 2002 dodge 2500 4x4 quad cab diesel has been detected by two independent service shops. the dealer, southtown dodge, refuses to replace the ball joints under warranty, citing only 20 and 24 thousandths play with 30 thousandths allowable. over the last 5000 to 6000 miles, the ball joint wear has caused the steer tires to wear rapidly and erraticly steers itself when in motion. the dealer offered to replace the ball joints for "around $800" if i am "so concerned. *ak