Consumer Complaint Detail
MERCURY / GRAND MARQUIS / 1997
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 004314552 | Incident Date: Nov, 23 2004 |
| Consumer's City: SAINT LOUIS | Consumer's State: MO |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: GRAND MARQUIS | Model Year: 1997 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:exhaust system:emission control:catalytic convertor |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2MELM75WXVX | Date added to File: May, 25 2021 |
| Date Complaint Received: Dec, 22 2004 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: Yes | Anti-lock Brakes: No |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: While driving mil code p0420 set. ford tsb 03-24-5 indicates pcm reprogramming rather than replacement of catalytic converters required. despite being within emissions warranty coverage period dealer charged $119 for this work, claiming emissions warranty did not cover this work. defective programming of pcm to cause the check engine light to come on, requiring a visit to dealer. can't pass emissions test with light on, should be against the law. in any case the reprogramming of the pcm should have resulted in no charge. this failure resulted in a mandated, due to state emissions testing, visit to dealer and a charge for service to fix a manufacturing defect.*ak the pcm was reprogrammed, according to dealer, and currently light is off. it is very easy to program the pcm to send erroneous codes at any time, especially when out of warranty, allowing the car dealers to create a cash flow they might not otherwise have. this should be illegal! |