Consumer Complaint Detail

VOLKSWAGEN / JETTA / 2003

Recalls
1 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005002144 Incident Date: Jan, 17 2005
Consumer's City: ROYAL OAK Consumer's State: MI
Vehicle Transmission Type: AUTO Manufacturers Name: Volkswagen Group of America, Inc.
Model Name: JETTA Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Seats:front assembly:seat heater/cooler
Vehicle Involved in a Fire: No Persons Injured: 1
Vehicle's VIN#: Date added to File: May, 23 2021
Date Complaint Received: Jan, 17 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Mar, 17 2003
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: On monday morning i noticed that my seat warmer was burning the left side of my butt. i didn't notice anything at that time. on tuesday morning, my seat was smoking and it burned a whole in my leather. when i called the dealership, they told me they had seen a couple of these incidents. said i would need to bring my car in and leave it or wait 45+ minutes for them to take a look at it. i complained that i can't miss work, and i need a car that i can rely on to get me back and forth. i asked for a loaner for the day, to which they responded no. at this time, nothing has been done, and i am still driving with a defective seat warmer. *nm