Consumer Complaint Detail
CHRYSLER / TOWN AND COUNTRY / 1999
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005006672 | Incident Date: Jan, 17 2005 |
| Consumer's City: PETALUMA | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: TOWN AND COUNTRY | Model Year: 1999 |
| Vehicle Involved in a Crash: No | Component's Description: Seats:front assembly:seat heater/cooler |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1C4GT64L2XB | Date added to File: May, 23 2021 |
| Date Complaint Received: Feb, 10 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: May, 26 2001 |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Our 1999 chrysler town & country's heated driver's seat developed a hot spot last winter. i took it to the dealership 6/23/04 to have a number of problems addressed, including the heated seat. they told us it checked out ok and that they couldn't find a hot spot, even though we knew there was. they said it was safe and that anyway the seat wasn't a warranted part. because they said it would cost approx. $900 to replace, we decided not to do it. also, because they said it was safe, i started using the heater again when the weather turned cold, although i had to keep turning it off when it got too hot. on january 18, 2005, i drove about 20 miles on the freeway, and when i got out of the car i noticed a burn hole in the seat--about 3/8" across--just in the location that had always felt too hot. i felt lucky that it hadn't burst into flames while i was on the freeway! i was really upset and took it into the dealership. they told me that there was no problem with these seats, but they offered to "share" the cost of replacement. the cost of the seat has now gone up to $1100, and they want us to pay $700 of that. i'm going to get the seat replaced because it's a safety issue, but i don't think we should have to pay for a faulty part. after the most recent incident, we started to do some research and discovered that quite a few other complaints have been made to nhtsa. i downloaded report #pe00-034 which was quite informative. i contacted chrysler's recall department today and was told that the "situation is under investigation." then i spoke to customer assistance, where i was told that they couldn't do any better that the $700 "co-pay." chrysler should not get away with not addressing this problem, just because there haven't been major injuries yet. also, it does not seem right that customers should have to pay to replace what is quite obviously a defective component. i will ask the dealership to give me the burned seat when they replace it. *jb |