Consumer Complaint Detail

LINCOLN / TOWN CAR / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005008586 Incident Date: Feb, 19 2005
Consumer's City: COLUMBUS Consumer's State: IN
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: TOWN CAR Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1LNLM82W6VY Date added to File: May, 23 2021
Date Complaint Received: Feb, 20 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Feb, 28 1999
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: During start-up yesterday morning, the engine made a loud knocking sound and there was steam coming out of the passenger side tail pipe. suspecting a blown head gasket, i removed the plugs on the right bank and found the spark plug in the #1 cylinder wet with coolant. i suspect that there was a leak that filled the cylinder with coolant and created a hydraulic lock that bent a connecting rod, thereby causing the knocking sound. on investigating this situation this morning, i found that ford has issued three recalls (97m91, 99m01 & 01m02) regarding this situation but only covers vehicles in fleet applications. i would like to know before i tear the engine down whether this should be covered by ford warranty. i have contacted their customer service line and they say that they will not cover it but i cannot get them one of their supervisors to return my calls.