Consumer Complaint Detail
CHRYSLER / TOWN AND COUNTRY / 1999
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005008972 | Incident Date: Feb, 10 2005 |
| Consumer's City: FORT WORTH | Consumer's State: TX |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: TOWN AND COUNTRY | Model Year: 1999 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:engine:gasoline:belts and associated pulleys |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1C4GP54L5XB | Date added to File: May, 23 2021 |
| Date Complaint Received: Feb, 24 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Apr, 09 1999 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: While driving a 1999 town and country chrysler van the pulley for the water pump separated from the water pump. this caused the drive belt for all engine accessories to come loose. the lack of the belt caused the loss of all power assist, i.e., brakes,steering elect. etc. a subsequent review of the water pump pulley showed that it was bolted to a three bolt hub. the hub was a pressed fit on the water pump shaft. the hub appeared to be designed to be permanently attached to the water pump shaft. there was no obvious damage to the water pump shaft nor to the hub bearing that would indicate that an induce torque caused the separation of the hub and the water pump shaft. the vehicle only has 42,000 miles on it. it appears that this premature failure is either a poor design or a manufacturing defect. in either case the failure at highway speed would induce a high risk accident. the loss of steering power assist alone would make the driver feel that the steering had locked up. when i discussed this failure with the chrysler customer service that stated that they had no record of this type of failure. when i discussed the failure with the local repair garage ( pep boys ) they recalled several pulley failures on chrysler/dodge vehicles. the question is do we have a potential safety problem with the water pump shaft and the hub connection that can fail with any prior warning. i have the water pump and the hub. *nm |