Consumer Complaint Detail

DODGE / CARAVAN / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005009048 Incident Date: Jan, 06 2005
Consumer's City: WILLIAMSTOWN Consumer's State: NJ
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: CARAVAN Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Suspension:front
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1B4GP25342B Date added to File: May, 23 2021
Date Complaint Received: Feb, 26 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Oct, 06 2002
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Starting at approx. 40,000-45,000 miles there was a thumping noise under driver side feet. thought maybe was tires,they were replaced at 54,000 miles. noise was still there. took to dealership. had for about a week, first diagnosis was ball joints, tie rods, a-arms. covered under extended warranty had to pay $100 deductible. no more than a week later still there, called and made an appointment. diagnosis second time was struts, stabilizer bar, bushings. again, covered under manufacturer warranty but still had to pay another $100 deductible. even though still part of same problem. now a week later, problem again persists but worse. you can just sit in the van and shake it and hear the actual noise instead of having to drive it. again, i now have to take it back to the dealer for another appointment. *jb