Consumer Complaint Detail

FORD / CONTOUR / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005009084 Incident Date: Feb, 24 2005
Consumer's City: HAMPTON Consumer's State: VA
Vehicle Transmission Type: MAN Manufacturers Name: Ford Motor Company
Model Name: CONTOUR Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Air bags:frontal:sensor/control module
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FAFP66L1WK Date added to File: May, 23 2021
Date Complaint Received: Feb, 27 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jan, 21 1999
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Regarding nhtsa campaign id # 99v243000, concerning ford motor company recall 99s23 on 1998 ford contour. the nhtsa web page lists the remedy as: dealer will install air bag sensors with revised wiring insulation. in addition, vehicles which have the air bag warning light lit, will have a new air bag diagnostic monitor installed. my 1998 ford contour has had the wiring replaced when i brought the car in for it's annual inspection, and the air bag warning light was flashing code 51. once the wiring was replaced, the air bag light remained lit, and the car failed the safety inspection. ford customer service, and the ford dealership (freedom ford, 1020 w. mercury blvd. hampton va), refuse to replace the diagnostic monitor unless i pay for it. i would like the nhsta to remove the wording from their web page regarding this replacement, or inform me that ford motor company is responsible for the remedy. thank you.