Consumer Complaint Detail

FORD / ESCAPE / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005009250 Incident Date: Feb, 24 2005
Consumer's City: CHESTERFIELD Consumer's State: MI
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: ESCAPE Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Visibility:glass, side/rear
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMYU92184K Date added to File: May, 23 2021
Date Complaint Received: Mar, 01 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Apr, 14 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: My wife and i were commuting home when the rear windshield in our 2004 escape shattered on its own; we were traveling approximately 70mph. we took it to the dealer and they informed us it's not covered under warranty saying, "well...you guys must have hit something or something must have hit it because glass just doesn't shatter like that." upon further insistance that it does, the dealer still refused to repair it under warranty and we can't believe this repair isn't covered (we just passed the 12,000 mile mark).*ak