Consumer Complaint Detail

SUBARU / FORESTER / 2000

Recalls
1 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005012336 Incident Date: Mar, 25 2005
Consumer's City: HONOLULU Consumer's State: HI
Vehicle Transmission Type: AUTO Manufacturers Name: Subaru of America, Inc.
Model Name: FORESTER Model Year: 2000
Vehicle Involved in a Crash: No Component's Description: Power train:axle assembly
Vehicle Involved in a Fire: No Persons Injured: 1
Vehicle's VIN#: JF1SF6355YH Date added to File: May, 23 2021
Date Complaint Received: Mar, 26 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Apr, 15 2000
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Repeat premature failure of rear axle bearing. rear axle bearing on both sides became noisy when car was 35k mi (12-09-02) dealer replaced both under warranty with same oem subaru 28016fc001. rear axle on left became very noisy again around 57k mi, especially on freeway and high speed. took it to dealer again (06-22-04). this time, dealer (schuman carriage motors inc., dba subaru of hawaii, also dba as waialae subaru) dismissed noise as from tires, refused to honor warranty, and charged us an undisclosed $96 "diagnostic fee". unpleasant experience at dealership caused great emotional trauma to my wife. she subsequently was diagnosed by medical doctor of shingle likely induced by stress and leaving her unable to wear eye contact lenses even to this day. other car garages later confirmed the left rear axle bearing is the cause of the noise. found a mechanic who replaced it with a subaru 28015aa0050 roller bearing (03-26-05) mechanic took it the defective bearing apart. signs of irregular wear on the bearing casing is visible.