Consumer Complaint Detail

VOLKSWAGEN / PASSAT / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005013844 Incident Date: Mar, 03 2005
Consumer's City: Consumer's State: 00
Vehicle Transmission Type: MAN Manufacturers Name: Volkswagen Group of America, Inc.
Model Name: PASSAT Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Suspension:front:control arm:lower arm
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: WVWAD63B4WE Date added to File: May, 23 2021
Date Complaint Received: Mar, 29 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Dec, 31 1999
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: My lower front control armes are very squiky and bolt joint boots are ripper. i was about to replace the myself but just before i called vw and found out about the recall on front lower control arms.*ak after 5 hours with my car they told me to come and pick it up. i discovered that only vacuum line was replaced and nothing was done to my control arms. i went over water and the squik was gone at the time the car was at the dealer. so they didn't hear anything. but the rubber boots are still turned appart!!! the manager and the guy who worked on it told me that we didn't see any problem with your control arms. and the recall has been performed. the squik came back the next day, and i know that ruber boots are still ripped on the control arms. called vwoa and explained the problem. they said that they trust the diagnostic made by their authorised dealer. because the dealier didn't see any problems with control arms the recall is closed now. they wouldn't reimberse the cost of replacement of control arms even if i go to the different dealer.