Consumer Complaint Detail

PONTIAC / GRAND AM / 1996

Recalls
1 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 005014180 Incident Date: Mar, 14 2005
Consumer's City: AKRON Consumer's State: OH
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: GRAND AM Model Year: 1996
Vehicle Involved in a Crash: No Component's Description: Air bags:frontal:sensor/control module
Vehicle Involved in a Fire: No Persons Injured: 1
Vehicle's VIN#: 1G2NE52M9TC Date added to File: May, 23 2021
Date Complaint Received: Apr, 03 2005 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Jun, 30 2002
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I was driving on the expressway at 70 mph and without warning, my driverside airbag deployed. i was in shock and had temporary hearing loss. both of my lips were bloodied, i was burned on my neck and i still have ocassional ringing in my ears. i don't know how, but when my line of vision was clear, i saw i had maintained the position in my lane and continued traveling. then, a few minutes later, my passenger- side airbag deployed without warning. thankfully, my girlfriend was sleeping in the backseat. again i had temporary hearing loss, but kept driving until i got to my home. i contacted general motors dealership, but they did not feel they could help since they had not heard of this problem. there were a series of phone calls between general motors, my dad and me. out of the blue in one conversation, general motors asked if i had water on my floorboard and when i said that i did, they said the airbags probably deployed because of this and it was my fault for not getting that fixed. when my dad asked what that had to do with the airbags and if they were aware that this was a problem, they said it was a routine question. subsequently, a general motors dealership has concluded that water under the passenger seat cause the computer module to corrode. they are willing to replace the airbags and the computer, but not fix they water problem that they indicated may have caused this. we have discussed this problem with independent mechanics and have since received technical bulletins stating that the water problem is inherent to this vehicle. *ak