Consumer Complaint Detail
FORD / EXPLORER SPORT TRAC / 2003
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 005014412 | Incident Date: Apr, 05 2005 |
| Consumer's City: PORTLAND | Consumer's State: TN |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: EXPLORER SPORT TRAC | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Unknown or other |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FMZU77E03U | Date added to File: May, 23 2021 |
| Date Complaint Received: Apr, 05 2005 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Sep, 19 2003 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Issue is non safety related. issue with known manufacturers defect covered under warranty that cannot be repaired and will not be replaced. purchased vehicle new in september of 2003. desired feature was hard tonneau cover to keep bed dry and secure. cover leaked. took back to dealer after approximately a year and a half to get repaired and was told that "leaking" was not a covered item per ford warranty group and that it was expected. told to resolve with customer service if had further questions. called customer service to clarify why they didn't consider leaking a covered item and was told it was covered and they would work with dealer to understand why not fixed. got call back next day stating that ford was aware of leaking issues and while should be a warranty covered item, they did not know how to fix or if they ever would. was told to check back periodically to see if any fix had been issued. ford is not honoring their stated warranty. it has been 2 years since my 2003 was put on the market and still no fix for the issue which ford says they have been aware of. my $600 spent on a tonneau cover to keep the bed dry is wasted and ford is still selling this tonneau cover to other consumers. |